Remote Auto Claims Estimator & Repair Expert

State Farm; Redwood City (CA); Hybrid; USD 79,000 - 103,000; Full time

Benefits offered by this job

Remote-Field position

Competitive starting salary

Annual incentives up to 15%

Job summary

State Farm in San Mateo, CA, seeks an Auto Estimator for remote-field work, combining virtual estimates from home with in-person appointments at body shops and with customers. You will gather vehicle information, prepare initial and supplemental estimates, explain coverage, and guide insureds through the claims process.

Qualified candidates have auto collision repair or estimating experience, strong communication, and the ability to multi-task across platforms.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Skills

Auto collision repair

Customer service

Communication

Multitasking

Attention to detail

Valid driver's license

Tools

CCC One

Mitchell

Job description

State Farm in San Mateo, CA, seeks an Auto Estimator for remote-field work, combining virtual estimates from home with in-person appointments at body shops and with customers. You will gather vehicle information, prepare initial and supplemental estimates, explain coverage, and guide insureds through the claims process.

Qualified candidates have auto collision repair or estimating experience, strong communication, and the ability to multi-task across platforms.