Remote Auto Claims Estimator - Impactful, Customer-Focused

State Farm; Hayward (CA); Remote; USD 73,824 - 102,500; Full time

Benefits offered by this job

Health coverage

Tuition assistance

401(k) plan

Generous time off

Annual raise

Job summary

State Farm is seeking an Auto Estimator in Hayward, CA for a remote-field role. You will collect vehicle information, prepare initial and supplemental estimates, and liaise with customers and repair shops while delivering Remarkable® service.

The position requires auto damage estimating experience and strong communication skills, with flexible hours and mobility to meet clients. The role emphasizes collaboration with claim handlers, knowledge of market values, and the ability to manage multiple

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision‑making skills.
• Strong written and verbal communication skills.
• Ability to multi‑task across technical platforms.
• Accountability and resourcefulness.
• Physical agility to evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required.

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and other factors affecting reparability issues.
• Evaluating bid content and photo documentation, vehicle damage, and causation issues.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.

Skills

Auto collision repair

Auto damage estimating

Auto insurance appraiser experience

Customer service

Written communication

Verbal communication

Decision making

multitask

Tools

CCC One

Mitchell

I‑CAR Platinum Certification

Job description

State Farm is seeking an Auto Estimator in Hayward, CA for a remote-field role. You will collect vehicle information, prepare initial and supplemental estimates, and liaise with customers and repair shops while delivering Remarkable® service.

The position requires auto damage estimating experience and strong communication skills, with flexible hours and mobility to meet clients. The role emphasizes collaboration with claim handlers, knowledge of market values, and the ability to manage multiple