Remote Auto Claims Estimator (Field & Virtual)

State Farm; Austin (TX); Remote; USD 59,059 - 82,000; Full time

Benefits offered by this job

Annual raises and bonus

Comprehensive health benefits

Educational benefits

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role based in Austin, TX, with a hybrid home/vehicle office setup. You will collect vehicle information, prepare initial and supplemental estimates, and support claim handlers with repair issues while delivering Remarkable service.

The role requires auto collision repair/estimating experience, strong communication, and a valid driver’s license; remote work flexibility and territory-based travel are expected.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision‑making skills
• Strong written and verbal communication skills
• Ability to multi‑task across technical platforms
• Accountability and resourcefulness
• A valid driver’s license is required

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Tools

CCC One

Mitchell

I‑CAR Platinum Certification

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role based in Austin, TX, with a hybrid home/vehicle office setup. You will collect vehicle information, prepare initial and supplemental estimates, and support claim handlers with repair issues while delivering Remarkable service.

The role requires auto collision repair/estimating experience, strong communication, and a valid driver’s license; remote work flexibility and territory-based travel are expected.