Remote Auto Claims Estimator

State Farm; Charleston (SC); Hybrid; USD 59,059 - 82,000; Full time

Benefits offered by this job

Annual raise and bonus

Health insurance

Tuition assistance

401(k) with company contributions

Job summary

State Farm is hiring an Auto Estimator for a Remote-Field role based in Charleston, SC. You will collect vehicle information, perform initial and supplemental estimates via photos or in person, and support insureds through the claims process with Remarkable service.

The position requires auto collision repair or estimating experience, strong communication, and a valid driver's license; flexibility for variable hours and in-person work with body shops is expected.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver's license is required.

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and other factors affecting reparability issues.
• Evaluating bid content and photo documentation, vehicle damage, and causation issues.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Skills

Auto collision repair

Customer service

Communication skills

Multi-tasking

Accountability

Physical agility

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm is hiring an Auto Estimator for a Remote-Field role based in Charleston, SC. You will collect vehicle information, perform initial and supplemental estimates via photos or in person, and support insureds through the claims process with Remarkable service.

The position requires auto collision repair or estimating experience, strong communication, and a valid driver's license; flexibility for variable hours and in-person work with body shops is expected.