Remote Auto Claims Estimator

State Farm; Andover (MA); Hybride; USD 63 000 - 82 000; Plein temps

Avantages offerts par ce poste

Get Paid

Stay Well

Develop & Grow

Plan Ahead

Time Off

Give Back

Retirement planning

Résumé du poste

State Farm is seeking an Auto Estimator for a Remote-Field role based in Andover, MA. You will collect vehicle information, prepare initial and supplemental estimates, and guide insureds through the claims process with Remarkable service.

You will work between virtual estimates from home and in-person appointments at body shops, with flexible hours and potential overtime. A valid driver’s license is required, and preferred licenses and certifications are listed.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision‑making skills
• Strong written and verbal communication skills
• Ability to multi‑task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required

Responsabilités

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Connaissances

Auto collision repair experience

Customer service

Communication skills

Multi-tasking

Driver license

Outils

CCC One

Mitchell

I-CAR Platinum

Description du poste

State Farm is seeking an Auto Estimator for a Remote-Field role based in Andover, MA. You will collect vehicle information, prepare initial and supplemental estimates, and guide insureds through the claims process with Remarkable service.

You will work between virtual estimates from home and in-person appointments at body shops, with flexible hours and potential overtime. A valid driver’s license is required, and preferred licenses and certifications are listed.