Remote Auto Claims Advisor (Flexible Hours)

CSAA Insurance Group; Heber (UT); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Total compensation package

Annual bonus eligibility

Flexible workplace

Inclusion and Belonging

Sustainability initiatives

Job summary

CSAA Insurance Group is hiring an Associate Auto Claims Advisor for a remote role across multiple states, including Utah. The job focuses on non-injury auto claims, coverage explanations, liability investigations, and customer communication.

Training is provided in a 6-week virtual program, weekdays 8am-5pm PT, starting 12/07/2026. The position requires at least a high school diploma or equivalent, strong customer service experience, and the ability to work remotely with flexible hours,

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• 2+ years of customer service experience in a fast-paced setting.
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.
• Outstanding interpersonal and strong computer navigation abilities.
• Bilingual a plus.
• Willing to have cameras when it matters: helping onboard new team members, building relationships, etc).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Paid 6-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 12/07/2026.

Skills

Customer service

Remote work

Flexible hours

Bilingual

Strong communication

Travel willingness

Education

High School Diploma/GED

Job description

CSAA Insurance Group is hiring an Associate Auto Claims Advisor for a remote role across multiple states, including Utah. The job focuses on non-injury auto claims, coverage explanations, liability investigations, and customer communication.

Training is provided in a 6-week virtual program, weekdays 8am-5pm PT, starting 12/07/2026. The position requires at least a high school diploma or equivalent, strong customer service experience, and the ability to work remotely with flexible hours,