Remote Auto Claims Advisor | Flexible Hours & Training

CSAA Insurance Group; Santa Fe (NM); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Annual bonus

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor for a remote role handling non-injury auto claims. You will verify coverages, conduct liability investigations, and guide customers through the claims process.

The position requires 2+ years of customer service in a fast-paced virtual environment and offers a 6-week paid training program, Monday–Friday 8:00am–5:00pm Pacific Time. Remote work with potential shifts across 24/7 operations is available.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• 2+ years of customer service experience in a fast‑paced setting.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Skills

Customer service

Remote communication

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor for a remote role handling non-injury auto claims. You will verify coverages, conduct liability investigations, and guide customers through the claims process.

The position requires 2+ years of customer service in a fast-paced virtual environment and offers a 6-week paid training program, Monday–Friday 8:00am–5:00pm Pacific Time. Remote work with potential shifts across 24/7 operations is available.