Remote Auto Claims Advisor — Bilingual & Flexible

CSAA Insurance Group; Wisconsin; Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Total compensation package

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group is hiring an Associate Auto Claims Advisor for a remote role across multiple states, including Wisconsin. Responsibilities include handling non-injury auto and property damage claims, explaining coverages, and coordinating with insureds and repair facilities.

Training is 6 weeks, Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026, with an emphasis on remote work and a flexible schedule across shifts.

Qualifications

• High School Diploma or GED, or 2 years of customer-facing virtual experience.
• Able to work remotely and meet home-office requirements.
• 2+ years of customer service in a fast-paced environment.
• Flexible to work any shift including evenings, weekends and holidays.
• Strong interpersonal skills and proficient computer navigation.
• Bilingual a plus.
• Willing to travel for meetings as needed.
• Willing to invest extra time to meet business needs.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Maintains a diary system to review and resolve claims within state guidelines.
• Manages an inventory of claims.
• Obtains required information from insured, claimants and others.
• Explains policy coverage and recommended actions to customers.
• Documents claim files and communicates with customers and repair facilities.
• Ensures compliance with state regulations and SOPs.
• Participates in a 6-week virtual training with sessions 8:00am-5:00pm PT.

Skills

Customer service

Interpersonal skills

Computer navigation

Remote work readiness

Education

High School Diploma/GED

Job description

CSAA Insurance Group is hiring an Associate Auto Claims Advisor for a remote role across multiple states, including Wisconsin. Responsibilities include handling non-injury auto and property damage claims, explaining coverages, and coordinating with insureds and repair facilities.

Training is 6 weeks, Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026, with an emphasis on remote work and a flexible schedule across shifts.