Remote Auto Claims Advisor

CSAA Insurance Group; Santa Fe (NM); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Flexible Workplace

Annual bonus eligibility

Job summary

CSAA Insurance Group is hiring an Associate Auto Claims Advisor to work remotely. You will handle non-injury auto and property damage claims, verify coverages, conduct liability investigations, and guide members through the claims process from start to finish.

Responsibilities include reviewing police reports, obtaining statements, coordinating with adjusters across carriers, and keeping members informed of claim status, timelines, and next steps.

Qualifications

• High School Diploma or GED or 2 years of customer-facing virtual experience.
• Remote work capability and ability to meet work-from-home requirements.
• Bilingual a plus.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Skills

Customer service

Remote work capability

Bilingual

Education

High School Diploma or GED

Job description

CSAA Insurance Group is hiring an Associate Auto Claims Advisor to work remotely. You will handle non-injury auto and property damage claims, verify coverages, conduct liability investigations, and guide members through the claims process from start to finish.

Responsibilities include reviewing police reports, obtaining statements, coordinating with adjusters across carriers, and keeping members informed of claim status, timelines, and next steps.