Remote Auto Claims Advisor | Flexible Shifts & Training

CSAA Insurance Group; Springfield (IL); Remote; USD 35,000 - 39,000; Full time

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor for a remote role. You will handle non-injury auto and property damage claims, verify coverages, conduct liability investigations, and advise customers on liability decisions.

You will contact police reports, gather statements, and coordinate with other adjusters while keeping the member informed about claim status. Responsibilities include reviewing claims diary, managing inventory, and ensuring compliance with state regulations

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• 2+ years of customer service experience in a fast‑paced setting.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor for a remote role. You will handle non-injury auto and property damage claims, verify coverages, conduct liability investigations, and advise customers on liability decisions.

You will contact police reports, gather statements, and coordinate with other adjusters while keeping the member informed about claim status. Responsibilities include reviewing claims diary, managing inventory, and ensuring compliance with state regulations