Remote Auto Appraiser - Damage & Valuation Specialist

usaa; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

USAA is seeking an Auto Appraiser for a remote role serving the United States, including the Washington, DC metro area. You will assess auto physical damage claims, communicate with insureds and third parties, and ensure accurate estimates in compliance with policy terms and laws.

The role requires knowledge of CCC estimating platforms, strong attention to detail, and the ability to handle moderate to complex claims. Some travel or on-call support may be required based on business needs.

Qualifications

• Proficiency in auto physical damage appraisal processes.
• Knowledge of state regulations and policy terms.
• Ability to communicate effectively with insured and vendors.

Responsibilities

• Evaluate and appraise auto physical damage claims using digital tools.
• Investigate damages and communicate with insured and third parties.
• Review loss details to identify subrogation opportunities.
• Maintain accurate claim files and documentation.
• Provide policyholders with coverage, estimates, and process explanations.
• Support CAT operations as needed.

Skills

Auto claims knowledge

CCC estimating platform

Communication skills

Detail-oriented

Education

Insurance adjuster license within 90 days

Tools

CCC estimating platform

Job description

USAA is seeking an Auto Appraiser for a remote role serving the United States, including the Washington, DC metro area. You will assess auto physical damage claims, communicate with insureds and third parties, and ensure accurate estimates in compliance with policy terms and laws.

The role requires knowledge of CCC estimating platforms, strong attention to detail, and the ability to handle moderate to complex claims. Some travel or on-call support may be required based on business needs.