Remote Associate Manager, Donor Services

Savers | Value Village; Alaska; On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health plans

Life insurance

401k plan

Paid time off

Mental health services

Job summary

GreenDrop is seeking an Associate Manager to lead field operations, supervise teams across multiple sites, coach staff, and ensure exceptional donor service. The role requires hands-on leadership, scheduling visits, and maintaining safety standards.

High school diploma and at least 2 years in a supervisory customer service role are required. You will travel within the designated territory and use MS Office for reporting and coordination.

Qualifications

• Ability to lead and manage effective teams and lead within a team environment
• Demonstrate customer service skills
• Ability to identify problems and recommend solutions
• Attention to cleanliness, organization and detail
• Reliable transportation and commitment to attendance and punctuality
• Honesty and integrity
• Ability to communicate orally and in writing and possess excellent verbal and written communication skills
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Ability to maintain confidentiality of all information
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Willing and able to work a flexible schedule as position dictates
• Satisfactory pass physical and background exams
• Clean driving record
• Ability to work within Saver’s culture

Responsibilities

• Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures
• Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
• Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needs
• Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities
• Manage supplies, assets, and all maintenance requests at each site
• Ensures timely requests of all pickups are communicated
• Independently and collaboratively interacts with donors while exercising good judgment
• Maintains a positive and optimistic disposition, and demonstrating a successful customer focused mindset
• Able to work independently without supervision and hold a high level of integrity and independent decision making
• Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
• Assists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.
• Work efficiently and call for additional assistance as needed.
• Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
• Takes responsibility for reporting any hazard or injury to management
• Wear tablet holder while recording donor information in company iPad
• Continuously organize donations in the stock room throughout the shift
• Complete and send daily and weekly supply needs to the Area Manager
• Other duties assigned by manager

Skills

Leadership

Customer Service

Communication

Problem Solving

Organization

Attendance/Punctuality

Honesty/Integrity

Time Management

MS Office

Driving/Transportation

Basic Math

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

GreenDrop is seeking an Associate Manager to lead field operations, supervise teams across multiple sites, coach staff, and ensure exceptional donor service. The role requires hands-on leadership, scheduling visits, and maintaining safety standards.

High school diploma and at least 2 years in a supervisory customer service role are required. You will travel within the designated territory and use MS Office for reporting and coordination.