Remote Associate Director, Specialty Care Strategy & Ops

Spring Health; New York (NY); Remote; USD 160,000 - 184,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) match

Wellbeing benefits

Parental leave

Professional development

Donation matching

Job summary

Spring Health is seeking an Associate Director, Business Operations & Strategy to join our fully remote Specialty Care team. You will partner with Clinical, Product, Analytics, and Marketing to drive growth through P&L optimization, AI-enabled workflows, and scalable operations.

Reporting to the Senior Director of Strategy & Operations, Specialty Care, this role focuses on building and scaling new programs for high-acuity members, with quarterly travel to NYC as needed.

Qualifications

• 8+ years in business operations, strategy, or corporate consulting, including 3+ years in scaling or high-growth startups.
• Mastery of P&L management, gross margin drivers, and unit economics, with a proven track record of translating financial mechanics into operational execution.
• Demonstrated experience directly managing or deeply partnering with clinical operations functions to build and scale care execution roadmaps.
• Proven track record of cross-functional leadership, bringing together Product, Clinical, Marketing, and Operations to set priorities and drive accountability.
• Practical experience integrating AI and modern analytical tools natively into business workflows to improve speed, quality, and organizational leverage.
• Proven experience building workforce planning, staffing, or capacity models to support scaling operational teams.
• Strong analytical mindset with high comfort navigating raw data to uncover root causes and inform strategic tradeoffs.
• Demonstrated track record of people management—coaching team members, building trust, and setting clear performance expectations.
• High comfort navigating ambiguity, making decisions with imperfect information, and maintaining momentum under pressure.
• Clear, concise written and executive communication skills, with the ability to synthesize complex operational topics for diverse stakeholders.

Responsibilities

• Master Specialty Care's P&L mechanics and identify levers to drive growth and margin expansion.
• Act as primary financial and operational partner for department leadership, translating unit economics into actionable strategies.
• Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set roadmaps and drive execution.
• Directly manage clinical operations functions alongside core strategy and ops, aligning with clinical leadership.
• Build AI natively into operational and clinical workflows to improve system efficiencies and decision making.
• Develop long-term capacity and workforce planning models to resource teams ahead of growth.
• Define and track key operational metrics to drive organizational alignment and accountability.
• Partner with clinical leaders to establish quality program frameworks and execution cadences.
• Coach and develop operations team members, providing clear priorities and feedback.

Skills

P&L management

Cross-functional leadership

Clinical operations

AI in workflows

Workforce planning

Analytical mindset

Executive communication

People management

Job description

Spring Health is seeking an Associate Director, Business Operations & Strategy to join our fully remote Specialty Care team. You will partner with Clinical, Product, Analytics, and Marketing to drive growth through P&L optimization, AI-enabled workflows, and scalable operations.

Reporting to the Senior Director of Strategy & Operations, Specialty Care, this role focuses on building and scaling new programs for high-acuity members, with quarterly travel to NYC as needed.