Director, Specialty Care Strategy & Operations

Spring Health; New York (NY); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

Parental leave (6–18 weeks)

Fertility care support

Professional development reimbursement

Wellbeing and wellness programs

Donation matching

Job summary

Spring Health is seeking an Associate Director to lead Specialty Care operations and strategy in a fully remote role. You will partner with Clinical, Product, Analytics and Marketing to drive growth, optimize unit economics, and build AI-enabled workflows across care delivery.

You will oversee capacity planning, governance of operational metrics, and collaboration with leadership to scale programs while maintaining high quality standards. NYC HQ travel may be required quarterly.

Qualifications

• 8+ years in business operations, strategy, or corporate consulting, including 3+ years in scaling startups.
• Mastery of P&L management, gross margin drivers, and unit economics.
• Experience partnering with clinical operations or care delivery teams is a plus.
• Proven cross-functional leadership across Product, Clinical, Marketing and Ops.
• Ability to integrate AI and analytics into workflows to boost speed and quality.

Responsibilities

• Master Specialty Care P&L mechanics and growth levers to drive revenue and margin expansion.
• Partner with department leaders, translating economics into actionable strategies.
• Lead cross-functional roadmaps and end-to-end execution with Product, Clinical, Marketing and Ops.
• Directly manage clinical operations functions alongside core strategy and ops.
• Build AI into operational workflows to improve efficiency and decision making.
• Develop capacity planning models to resource teams ahead of growth.
• Define and monitor key operational metrics across Specialty Care.
• Establish quality program frameworks and execution cadences with clinical leaders.
• Coach and develop operations team members and manage priorities.

Skills

P&L management

Unit economics

Cross-functional leadership

AI in operations

Workforce planning

People management

Analytics mindset

Executive communication

Strategic partnerships

Scaling/startup experience

Tools

AI tools

Job description

Spring Health is seeking an Associate Director to lead Specialty Care operations and strategy in a fully remote role. You will partner with Clinical, Product, Analytics and Marketing to drive growth, optimize unit economics, and build AI-enabled workflows across care delivery.

You will oversee capacity planning, governance of operational metrics, and collaboration with leadership to scale programs while maintaining high quality standards. NYC HQ travel may be required quarterly.