Remote Associate Customer Success Manager – Strategic Advisor

Trellix; United States, Northern America, Americas; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Support for Community Involvement

Job summary

Trellix is seeking an Associate Customer Success Manager for Tier 2 accounts to act as a strategic advisor, driving product adoption, retention, and maximizing the value of customer investments.

You will build trusted partnerships with executives, manage QBRs, and coordinate with Sales, R&D, and CS Engineering to resolve escalations and drive growth. This remote US role offers extensive collaboration across the Trellix ecosystem.

Qualifications

• 3+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus.
• Ability to travel > 25% of the time.
• Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products.
• Strong customer orientation with the ability to manage complex projects and conflicting requirements.
• Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.

Responsibilities

• Relationship Management: Build deep, trusted partnerships with key stakeholders and executive sponsors to align Trellix solutions with their business strategy.
• Strategic Advocacy: Serve as the "voice of the customer", managing Quarterly Business Reviews (QBRs) and mapping product features to specific security challenges.
• Cross-Functional Collaboration: Partner with Sales for seamless account transitions and work with R&D and Engineering to resolve technical escalations or deployment blockers.
• Retention & Growth: Monitor account health, mitigate churn risks, and identify opportunities for account expansion.
• Strategic Alignment: Map Trellix solutions directly to the customer’s high-level business goals and security initiatives.
• Collaborative Roadmap: Build and execute mutual success plans that act as a blueprint for partnership and achievement.
• Value Realization: Ensure every product feature adopted serves as a milestone toward the customer’s stated objectives.
• Proactive Partnership: Use data and relationship insights to stay ahead of challenges, ensuring the partnership evolves as the customer’s business grows.

Skills

Customer engagement

Account management

Travel up to 25%

Communication skills

Cybersecurity knowledge

Education

University degree or equivalent experience

Job description

Trellix is seeking an Associate Customer Success Manager for Tier 2 accounts to act as a strategic advisor, driving product adoption, retention, and maximizing the value of customer investments.

You will build trusted partnerships with executives, manage QBRs, and coordinate with Sales, R&D, and CS Engineering to resolve escalations and drive growth. This remote US role offers extensive collaboration across the Trellix ecosystem.