Remote Appointment Confirmation Specialist

Bath & Cabinet Experts; United States; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Time Off

Birthday day off

Flexible remote schedule

Weekend availability

Ongoing training

Job summary

Bath & Cabinet Experts is seeking a Confirmations Specialist to qualify in-home sales appointments and support Design Consultants with fully qualified leads. The role focuses on reducing cancellations and improving customer satisfaction through clear communication.

Ideal candidates have 2+ years in confirmations or call-center roles, strong verbal skills, and excellent organization to manage schedules and CRM notes in a fast-paced environment.

Qualifications

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles.
• Excellent verbal communication and phone presence.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Detail-oriented with strong follow-through.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants.
• Handle inbound and outbound confirmation calls.
• Confirm and verify required criteria for in-home sales appointments (homeownership, project interest, decision-maker availability).
• Reinforce appointment expectations and value with homeowners.
• Improve customer satisfaction through professional communication.
• Reduce cancellations, reschedules, and no-shows.
• Document all appointment updates and notes accurately in the CRM.
• Communicate schedule changes or concerns to sales leadership.

Skills

Verbal communication

Phone presence

Organizational skills

Detail-oriented

Fast-paced environment

Tools

CRM

Job description

Bath & Cabinet Experts is seeking a Confirmations Specialist to qualify in-home sales appointments and support Design Consultants with fully qualified leads. The role focuses on reducing cancellations and improving customer satisfaction through clear communication.

Ideal candidates have 2+ years in confirmations or call-center roles, strong verbal skills, and excellent organization to manage schedules and CRM notes in a fast-paced environment.