Confirmations Specialist

Bath & Cabinet Experts; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid Time Off including holidays and birthday

Flexible remote schedule

Ongoing training

Award-winning employer

Job summary

A home improvement company is seeking a Confirmations Specialist to manage sales appointment confirmations and enhance customer satisfaction. The role involves scheduling, handling calls, and ensuring appointments meet qualification criteria. Ideal candidates will have at least 2 years of relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive pay, comprehensive benefits, and a supportive work environment.

Qualifications

• Minimum of 2 years' experience in confirmations, call center, or sales-related roles.
• Excellent verbal communication and phone presence required.
• Comfortable working in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Comfortable in a fast-paced environment.

Responsibilities

• Manage accurate schedules for Design Consultants.
• Handle inbound and outbound confirmation calls.
• Confirm required criteria for in-home sales appointments.
• Reinforce appointment expectations and value with homeowners.
• Improve customer satisfaction through professional and effective communication.
• Reduce cancellations, reschedules, and no-shows.
• Document all appointment updates and notes accurately in the CRM.
• Communicate schedule changes or concerns to sales leadership.

Skills

Verbal communication

Organizational skills

Detail-oriented

Ability to prioritize tasks

Detail-oriented

Fast-paced

Job description

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

Job Duties & Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants
• Handle inbound and outbound confirmation calls
• Confirm and verify required criteria for in-home sales appointments, including:
• Homeownership
• Project interest and scope
• Decision-maker availability
• Reinforce appointment expectations and value with homeowners
• Improve customer satisfaction through professional and effective communication
• Reduce cancellations, reschedules, and no-shows
• Document all appointment updates and notes accurately in the CRM
• Communicate schedule changes or concerns to sales leadership

Skills & Qualifications

• Minimum of 2 years' experience in confirmations, call center, or sales-related roles
• Excellent verbal communication and phone presence
• Strong organizational skills with the ability to prioritize tasks effectively
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced environment

Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skills
• Work in a supportive, award-winning company that values people and performance

Why work at Bath & Cabinet Experts?

Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets—Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana—with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.

We are also dedicated to giving back—donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.