Confirmations Specialist

Bath & Cabinet Experts; United States; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Time Off

Birthday day off

Flexible remote schedule

Weekend availability

Ongoing training

Job summary

Bath & Cabinet Experts is seeking a Confirmations Specialist to qualify in-home sales appointments and support Design Consultants with fully qualified leads. The role focuses on reducing cancellations and improving customer satisfaction through clear communication.

Ideal candidates have 2+ years in confirmations or call-center roles, strong verbal skills, and excellent organization to manage schedules and CRM notes in a fast-paced environment.

Qualifications

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles.
• Excellent verbal communication and phone presence.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Detail-oriented with strong follow-through.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants.
• Handle inbound and outbound confirmation calls.
• Confirm and verify required criteria for in-home sales appointments (homeownership, project interest, decision-maker availability).
• Reinforce appointment expectations and value with homeowners.
• Improve customer satisfaction through professional communication.
• Reduce cancellations, reschedules, and no-shows.
• Document all appointment updates and notes accurately in the CRM.
• Communicate schedule changes or concerns to sales leadership.

Skills

Verbal communication

Phone presence

Organizational skills

Detail-oriented

Fast-paced environment

Tools

CRM

Job description

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

Job Duties & Responsibilities:

• Manage and maintain accurate, up-to-date schedules for Design Consultants
• Handle inbound and outbound confirmation calls
• Confirm and verify required criteria for in-home sales appointments, including:
  • Homeownership
  • Project interest and scope
  • Decision-maker availability
• Reinforce appointment expectations and value with homeowners
• Improve customer satisfaction through professional and effective communication
• Reduce cancellations, reschedules, and no-shows
• Document all appointment updates and notes accurately in the CRM
• Communicate schedule changes or concerns to sales leadership

Skills & Qualifications:

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
• Excellent verbal communication and phone presence
• Strong organizational skills with the ability to prioritize tasks effectively
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced environment

Benefits:

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skillsWork in a supportive, award-winning company that values people and performance

Why Work at Bath & Cabinet Experts?

Bath & Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. Since then, we’ve expanded into nine markets across the Midwest and continue to grow each year.

In addition to bath remodeling, we’ve launched Cabinet Experts, our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we’re known for.

When you join Bath & Cabinet Experts, you’re joining one of the fastest-growing and most respected home improvement companies in the Midwest.

Our Achievements

• #3 Top Workplace in Cincinnati
• #5 Top Workplace in Indianapolis
• #6 Top Workplace in Cleveland
• 7-Time Top Workplace Award Winner
• Nearing 5,000 customer reviews with a 4.9-star rating
• More than $200,000 donated to local children’s hospitals and charitable organizations

Our Top Workplace recognition is especially meaningful because it’s based entirely on feedback from our employees. We’re committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities.

If you’re looking for more than just a job—and want to build a career with an award-winning company that invests in its people—we’d love to meet you.

Keywords: Appointment Confirmation, Appointment Scheduling, Appointment Qualification, Lead Qualification, Appointment Setting, Call Center Experience, Inbound Calls, Outbound Calls, Customer Engagement, Career Growth, Award-Winning Workplace, Top Workplace