Remote Application Systems Analyst - FACS ARM Specialist

BCA Financial Services, Inc.; Tennessee; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fully Remote

Health Insurance

401(k) with company match

Paid time off

Job summary

BCA Financial Services, Inc. is seeking a Remote Application Systems Analyst to join our technology team.

The role emphasizes supporting critical applications, data, and infrastructure with a focus on FACS ARM software to optimize processes and ensure reliability. You will work across teams to gather requirements, troubleshoot issues, and implement improvements while maintaining data security and compliance.

Qualifications

• 3-5 years of experience preferred in application support, systems analysis, information technology, or a related field.
• Proficiency with Microsoft Office applications.
• Experience with the FACS platform, including Enable, Report Writer, Event Tactics, and Logic Blocks preferred.
• Working knowledge of application security principles and data protection best practices.
• Knowledge of FDCPA, FCCPA/FCCCPA, and FCRA regulations is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• High school diploma or equivalent required; additional technical education or certifications are a plus.

Responsibilities

• Provide technical support and resolve application, system, and communication issues for internal users and clients.
• Manage user accounts, system access, and security permissions to maintain data confidentiality and system integrity.
• Monitor, troubleshoot, and maintain business applications, interfaces, and data processing workflows.
• Analyze system performance, identify issues, and implement corrective solutions.
• Document business processes, technical procedures, system changes, and user instructions.
• Coordinate the timely processing and delivery of client data files and system-generated deliverables.
• Collaborate with cross-functional teams to gather requirements, improve processes, and support application development initiatives.
• Support the implementation, enhancement, and maintenance of business information systems.
• Identify opportunities for process improvement and recommend solutions that increase efficiency and effectiveness.
• Monitor system access points and report potential security risks or compliance concerns.
• Assist with client onboarding, user training, and knowledge transfer activities.
• Maintain strong relationships with internal departments, clients, vendors, and industry partners while delivering exceptional customer service.
• Manage competing priorities and ensure assignments are completed accurately and on schedule.
• Provide training and support to new team members as needed.
• Perform other duties as assigned.

Skills

Analytical skills

Troubleshooting

Problem solving

Education

High school diploma

Technical education

Tools

Microsoft Office

FACS Enable

Job description

BCA Financial Services, Inc. is seeking a Remote Application Systems Analyst to join our technology team.

The role emphasizes supporting critical applications, data, and infrastructure with a focus on FACS ARM software to optimize processes and ensure reliability. You will work across teams to gather requirements, troubleshoot issues, and implement improvements while maintaining data security and compliance.