Remote App Support Specialist | SQL & Tax Software

Harris Computer; Crystal Bay (NV); Híbrido; USD 34.000 - 39.000; Jornada completa

Descripción de la vacante

Harris Computer is seeking a Support Specialist to provide application support to customers and internal teams, resolving complex questions about product functionality and usage. You will document processes, contribute to the knowledge base, and liaise between customers and R&D for issue resolution.

Responsibilities include working with relational databases (SQL/T-SQL), Excel, Crystal Reports, and training customers on best practices. Remote/home office flexibility available with approx.

Formación

• 3+ years' experience in Customer Service Role.
• Ability to learn and navigate new software quickly.
• Typing skills and computer proficiency.
• Experience with relational databases and reading/writing T-SQL.
• Previous experience with property tax software support.

Responsabilidades

• Work directly or indirectly with customers to provide services and help resolve user issues.
• Assess a variety of software scenarios, reviewing software configuration, set up, and software code to identify the correct resolution or escape according to departmental guidelines.
• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
• Work closely with other team members, exchanging knowledge through training sessions, and producing documentation.
• Create and conduct training for customers on functionality and best practices for products, including at user conferences.
• Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects.
• Work with our Account Managers to process and track contracted services.
• Review all technical support related processes and documentation for continuous improvement.
• Experience with relational databases and reading / writing T-SQL.
• SQL, Excel, Crystal Reports
• Customer Focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conocimientos

Customer Service

Communication

Typing

Fast learner

Herramientas

SQL

T-SQL

Excel

Crystal Reports

Descripción del empleo

Harris Computer is seeking a Support Specialist to provide application support to customers and internal teams, resolving complex questions about product functionality and usage. You will document processes, contribute to the knowledge base, and liaise between customers and R&D for issue resolution.

Responsibilities include working with relational databases (SQL/T-SQL), Excel, Crystal Reports, and training customers on best practices. Remote/home office flexibility available with approx.