Remote Application Support Analyst: Growth, GCP & Payments

Jobgether; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Jobgether is seeking an experienced application support professional to manage Zendesk queues, resolve incidents, and monitor SLAs in a fully remote role.

The ideal candidate has 2–4 years in application support, strong SQL and cloud-logging skills, familiarity with microservices and REST APIs, and the ability to work U.S.-aligned hours from India, with mentorship and growth in payments technology.

Qualifications

• 2-4 years in application support with strong SQL and cloud-logging experience.
• Familiarity with microservices, REST APIs, and regulated banking environments.
• Remote from India with U.S.-aligned hours; mentorship and growth in payments tech.

Responsibilities

• Manage Zendesk queue, prioritize tickets, and resolve or escape within SLAs.
• Investigate incidents with GCP logs, MySQL queries, and microservices tracing.

Skills

Zendesk

SQL

Cloud logging

GCP

MySQL

Microservices tracing

REST APIs

Tools

MySQL

GCP

REST APIs

Job description

Jobgether is seeking an experienced application support professional to manage Zendesk queues, resolve incidents, and monitor SLAs in a fully remote role.

The ideal candidate has 2–4 years in application support, strong SQL and cloud-logging skills, familiarity with microservices and REST APIs, and the ability to work U.S.-aligned hours from India, with mentorship and growth in payments technology.