Remote VIP Fintech Support Specialist

Jobgether; United States; Remote; USD 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Remote work for Canada/US

Equity potential

Healthcare coverage

Paid time off

Zusammenfassung

Jobgether is seeking an experienced customer support specialist to manage complex inquiries across fintech products, supporting VIP and business accounts, and coordinating with cross-functional teams to ensure timely resolutions.

Ideal candidates have 2+ years in fintech customer support, strong English communication, and familiarity with Zendesk, Salesforce, and other support tools. Remote opportunities may suit candidates across North America.

Qualifikationen

• 2+ years in customer support within fintech or financial services.
• Strong English communication, both written and spoken.
• Experience supporting B2B SaaS/fintech products is highly desirable.

Aufgaben

• Handle complex inquiries across banking, credit, and payments via email, chat, and phone.
• Guide VIP customers and high-revenue business accounts through multi-step processes.
• Collaborate with engineering, risk, and compliance teams to investigate issues and coordinate resolutions.

Kenntnisse

Customer support

English fluency

B2B SaaS experience

Fintech knowledge

Communication

Investigative skills

Ownership mindset

Tools

Zendesk

Salesforce

Slack

Notion

Google Sheets

Linear

Jobbeschreibung

Jobgether is seeking an experienced customer support specialist to manage complex inquiries across fintech products, supporting VIP and business accounts, and coordinating with cross-functional teams to ensure timely resolutions.

Ideal candidates have 2+ years in fintech customer support, strong English communication, and familiarity with Zendesk, Salesforce, and other support tools. Remote opportunities may suit candidates across North America.