Application Support Analyst (Fully Remote)

Jobgether; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Jobgether is seeking an experienced application support professional to manage Zendesk queues, resolve incidents, and monitor SLAs in a fully remote role.

The ideal candidate has 2–4 years in application support, strong SQL and cloud-logging skills, familiarity with microservices and REST APIs, and the ability to work U.S.-aligned hours from India, with mentorship and growth in payments technology.

Qualifications

• 2-4 years in application support with strong SQL and cloud-logging experience.
• Familiarity with microservices, REST APIs, and regulated banking environments.
• Remote from India with U.S.-aligned hours; mentorship and growth in payments tech.

Responsibilities

• Manage Zendesk queue, prioritize tickets, and resolve or escape within SLAs.
• Investigate incidents with GCP logs, MySQL queries, and microservices tracing.

Skills

Zendesk

SQL

Cloud logging

GCP

MySQL

Microservices tracing

REST APIs

Tools

MySQL

GCP

REST APIs

Job description

• Manage Zendesk queue, prioritize tickets, and resolve or escape within SLAs.
• Investigate incidents with GCP logs, MySQL queries, and microservices tracing.

Requirements

• 2-4 years in application support with strong SQL and cloud-logging experience.
• Familiarity with microservices, REST APIs, and regulated banking environments.
• Fully remote from India with U.S.-aligned hours.
• Hands-on growth in GCP, MySQL, and payments tech with mentorship.

Jobgether

The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.