Application Support Engineer (Fully Remote)

Zact; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Zact, a fintech company, is hiring a Support Engineer to handle tier-1 and tier-2 tickets for our GCP-hosted microservices platform.

You will own the Zendesk queue during US banking hours, investigate issues across logs and databases, and collaborate with a Lead Application Support Engineer during complex incidents.

Candidates should have 2-4 years in application or technical support, strong SQL and cloud log analysis skills, and clear, client-facing communication.

Qualifications

• 2-4 years in application or technical support.
• Strong SQL and cloud log investigation skills.
• Comfort with microservice architectures and REST API troubleshooting.
• Clear written communication for client-facing updates and change-control practices.

Responsibilities

• Handle tier-1 and tier-2 support tickets for a GCP-hosted microservices platform.
• Own the Zendesk queue during US banking hours and investigate issues across logs and databases.
• Work alongside a Lead Application Support Engineer and cover the queue during complex incidents.

Skills

SQL

Cloud logs

REST APIs

Microservices

Communication

Tools

Zendesk

GCP

Job description

• Zact is a fintech innovator simplifying expense and payment management.
• We operate globally with a 100% remote working option and locations in the US, Europe, and India.

About the Role:

• You will handle tier-1 and tier-2 support tickets for a GCP-hosted microservices platform.
• Own the Zendesk queue during US banking hours and investigate issues across logs and databases.
• Work alongside a Lead Application Support Engineer and cover the queue during complex incidents.

What We're Looking For:

• 2-4 years in application or technical support with solid SQL and cloud log investigation skills.
• Comfort with microservice architectures and REST API troubleshooting.
• Clear written communication for client-facing updates and disciplined change-control practices.

Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.