Remote SaaS Data Platform Support Specialist

Jobgether; United States; Remote; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Remote work

Paid time off

Wellness programs

Professional development

Job summary

Jobgether is seeking a Customer Support Specialist to assist customers of a data-driven platform, APIs, and enterprise software solutions. The role focuses on diagnosing technical issues, communicating clear solutions, and collaborating with cross-functional teams in a virtual-first environment.

The ideal candidate has 2–5 years in customer support within SaaS, strong API knowledge (REST/SOAP), and a customer-centric approach with excellent communication skills.

Qualifications

• 2-5 years of experience in customer support, technical support, service desk operations, or similar in SaaS/tech environment.
• Working knowledge of REST and SOAP APIs and common data formats (JSON, XML).
• Experience with CRM and ticketing platforms; familiarity with telephony systems and data validation tools is a plus.
• Ability to quickly understand complex software products, data platforms, integrations, and workflows.

Responsibilities

• Be the first point of contact for inquiries about platform usability, data accuracy, integrations, and software functionality.
• Diagnose, troubleshoot, and resolve technical issues across automotive data platforms and workflow systems.
• Explain technical findings and next steps clearly to customers; manage expectations.
• Document interactions, troubleshooting steps, and resolutions in CRM/ticketing systems.
• Collaborate with Product, Engineering, Data, and Sales to identify defects and improve resolution.

Skills

REST APIs

SOAP APIs

Analytical thinking

Communication

Empathy

Education

Information Technology / CS degree

Tools

CRM system

Ticketing system

Diagnostic tools

Job description

Jobgether is seeking a Customer Support Specialist to assist customers of a data-driven platform, APIs, and enterprise software solutions. The role focuses on diagnosing technical issues, communicating clear solutions, and collaborating with cross-functional teams in a virtual-first environment.

The ideal candidate has 2–5 years in customer support within SaaS, strong API knowledge (REST/SOAP), and a customer-centric approach with excellent communication skills.