Support Specialist India (Fully Remote)

Jobgether; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Jobgether is seeking a technical customer support specialist to join our remote team serving US time zones.

You will respond to inquiries via email, chat, and video calls using Google Meet and Zoom, diagnose issues, guide customers to solutions, and document interactions for knowledge sharing. This role is fully remote with India-based arrangements and requires full-time commitment within a dedicated support group.

Qualifications

• Minimum 3 years in technical customer support.
• Experience with SaaS products preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Respond to customer inquiries through email, chat, and video calls using Google Meet and Zoom.
• Investigate technical issues, identify root causes, and guide customers to solutions.
• Document all support interactions accurately for continuity and knowledge sharing.

Skills

Customer support

SaaS knowledge

Communication skills

Problem solving

Tools

Google Meet

Zoom

Job description

• Respond to customer inquiries through email, chat, and video calls using Google Meet and Zoom.
• Investigate technical issues, identify root causes, and guide customers to solutions.
• Document all support interactions accurately for continuity and knowledge sharing.

Requirements:

• At least three years of experience in technical customer support.
• Experience supporting SaaS products is preferred.
• Excellent communication and problem-solving skills.
• Ability to work flexible shifts, including evenings and weekends, to cover US time zones.
• Fully remote work with an India-based arrangement.
• Full-time employment within a dedicated support team.
• Two days off each week, with flexible scheduling due to 24/7 operations.
• Opportunities for professional development and cross-functional collaboration.

Jobgether

The company is an AI-powered customer service platform that provides modern solutions for businesses. Jobgether is a recruitment platform using AI to match candidates with opportunities, focusing on efficient and fair hiring processes.