Remote-First Senior Customer Support Architect (Equity)

Jobgether; United States; Teletrabalho; USD 90 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

35 days off

Parental leave

Mental health support

Remote work

Resumo da oferta

Jobgether is seeking a senior customer-facing SaaS specialist to deliver expert frontline support through email, live chat, and video calls across North American time zones. You will also drive strategic initiatives to optimize support workflows and improve customer satisfaction while embracing remote work flexibility.

The role targets professionals with 7+ years in customer-facing roles, strong troubleshooting skills, and a passion for equity and performance rewards within a remote-first,

Qualificações

• 7+ years in customer-facing roles, ideally in SaaS.
• Strong troubleshooting and ability to work within North American time zones.
• Remote work is available or encouraged as part of the role.

Responsabilidades

• Deliver expert frontline support via email, live chat, and video calls.
• Drive strategic initiatives for support workflows and customer satisfaction.

Conhecimentos

Customer-facing experience

Troubleshooting

SaaS familiarity

Descrição da oferta de emprego

Jobgether is seeking a senior customer-facing SaaS specialist to deliver expert frontline support through email, live chat, and video calls across North American time zones. You will also drive strategic initiatives to optimize support workflows and improve customer satisfaction while embracing remote work flexibility.

The role targets professionals with 7+ years in customer-facing roles, strong troubleshooting skills, and a passion for equity and performance rewards within a remote-first,