Staff Customer Support Advocate (Fully Remote)

Jobgether; United States; Remote; USD 90,000 - 160,000; Full time

Benefits offered by this job

35 days off

Parental leave

Mental health support

Remote work

Job summary

Jobgether is seeking a senior customer-facing SaaS specialist to deliver expert frontline support through email, live chat, and video calls across North American time zones. You will also drive strategic initiatives to optimize support workflows and improve customer satisfaction while embracing remote work flexibility.

The role targets professionals with 7+ years in customer-facing roles, strong troubleshooting skills, and a passion for equity and performance rewards within a remote-first,

Qualifications

• 7+ years in customer-facing roles, ideally in SaaS.
• Strong troubleshooting and ability to work within North American time zones.
• Remote work is available or encouraged as part of the role.

Responsibilities

• Deliver expert frontline support via email, live chat, and video calls.
• Drive strategic initiatives for support workflows and customer satisfaction.

Skills

Customer-facing experience

Troubleshooting

SaaS familiarity

Job description

• You will deliver expert frontline support via email, live chat, and video calls.
• You will drive strategic initiatives for support workflows and customer satisfaction.

Requirements:

• You should have 7+ years in customer-facing roles, ideally in SaaS.
• You need strong troubleshooting and ability to work within North American time zones.
• You will enjoy competitive salary, equity, and performance rewards.
• You will receive 35 days off, parental leave, mental health support, and remote work.

Jobgether

Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.