Remote Application Support Analyst – Fintech & APIs

Jobgether; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Full-time employment

International collaboration

Hands-on GCP/SQL experience

Mentorship & learning

Exposure to fintech

Structured processes

US-aligned shift

Low on-call

Job summary

Jobgether is seeking an experienced Application Support Engineer to manage the Zendesk queue, investigate incidents, and communicate with banking clients during US business hours. You will work with GCP logs, MySQL queries, and REST API traces across microservices to identify root causes and resolve issues promptly.

You will also help improve runbooks, authored queries, and incident documentation while coordinating handoffs with an India-based team.

Qualifications

• 2–4 years in application/technical support or similar
• Strong SQL skills with JOINs, subqueries, and WHERE clauses
• Experience with cloud logging/monitoring platforms
• Knowledge of microservices architectures and tracing techniques
• Familiarity with REST APIs, status codes, and error sources
• Structured incident management, SLA tracking, and ticketing systems (Zendesk preferred)
• Scripting basics (Python or Bash) for log parsing/automation
• Understanding of production change control and data protection
• Excellent written and verbal English communication
• Experience in fintech/banking or compliance-heavy industries is a plus
• Willingness to work 8–10 hour shifts during US business hours with India overlap

Responsibilities

• Provide application support and manage the Zendesk queue during US business hours
• Investigate incidents using runbooks and documented solutions
• Serve as initial tech contact for banking clients with timely updates
• Write and execute MySQL queries on production read replicas
• Trace REST API requests across services to locate failure sources
• Participate in P1/P0 incident investigations with senior engineers
• Review monitoring dashboards and identify anomalies at each shift
• Ensure proper handoffs between US-aligned and India teams
• Develop and maintain a library of MySQL queries for support investigations
• Follow change-control procedures and document escalation paths

Skills

SQL proficiency

Cloud logging & monitoring

Microservices knowledge

REST API understanding

Systematic troubleshooting

Ticketing & incident mgmt

Scripting (Python/Bash)

Security & change control

Communication (English)

Regulated environments experience

Payments domain knowledge

Time management

Remote collaboration

Tools

Zendesk

GCP Cloud Logging

Cloud Monitoring

MySQL (production)

Job description

Jobgether is seeking an experienced Application Support Engineer to manage the Zendesk queue, investigate incidents, and communicate with banking clients during US business hours. You will work with GCP logs, MySQL queries, and REST API traces across microservices to identify root causes and resolve issues promptly.

You will also help improve runbooks, authored queries, and incident documentation while coordinating handoffs with an India-based team.