Application Support Analyst — 2nd Line, API & Data

OpenKrill; United States; On-site; USD 26,000 - 42,000; Full time

Job summary

OpenKrill is seeking an Application Support Analyst in the United States to join our fast-growing fintech team. You will support internal business applications, collaborate with Customer Service and Business Operations, and help drive the ongoing improvements of core systems.

A hands-on, collaborative, and security-conscious mindset is essential. You will work in an agile environment, handle complex issues, and develop knowledge bases to empower internal teams.

Qualifications

• Experience in 2nd line technical support for internal business apps.
• Ability to translate technical issues for non-technical stakeholders.
• Strong data security practices and process discipline.

Responsibilities

• Deliver 2nd line technical support, investigate complex issues and drive resolution.
• Collaborate with cross-functional teams to deliver interim solutions for time-critical needs.
• Create knowledge base articles for self-sufficiency of internal teams.
• Ensure secure handling and processing of data.
• Work in an agile environment on critical systems for customers.
• continually improve tooling, practices, and knowledge.
• Participate in proactive technical projects and broader initiatives.

Skills

APIs

SQL

Data security

Analytical thinking

Communication

Problem solving

Teamwork

Technical growth

AI tools usage

Tools

Intercom

Zendesk

JIRA

AWS

Datadog

Redis

Memcached

REST APIs

Job description

OpenKrill is seeking an Application Support Analyst in the United States to join our fast-growing fintech team. You will support internal business applications, collaborate with Customer Service and Business Operations, and help drive the ongoing improvements of core systems.

A hands-on, collaborative, and security-conscious mindset is essential. You will work in an agile environment, handle complex issues, and develop knowledge bases to empower internal teams.