Remote Application Processing Supervisor

City of New York; New York (NY); Ibrido; USD 70.000 - 80.000; Tempo pieno

Descrizione del lavoro

City of New York is seeking a Principal Administrative Associate to supervise an Application Processing Admin team in the Bronx and oversee filings, cashier duties, and training. The role supports remote work up to two days weekly under the Remote Work Pilot Program.

The position requires a degree or equivalent experience with supervisory responsibilities and a track record in administrative operations within a government setting.

Competenze

• Two years of satisfactory full-time progressively responsible clerical/administrative experience in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• Three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of supervisory experience as described in item 1.
• Four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of supervisory experience as described in item 1.
• Education above high school level may be substituted for general clerical/administrative experience at a rate of 30 semester credits for 6 months of experience up to 3 years.

Mansioni

• Supervising the Application Processing Admin team.
• Processing Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit and dropped off in the Borough Office.
• Reviewing and accepting required items in eSubmit.
• Handling all Borough Office cashier transactions.
• Processing DOB NOW PACO/Permits (Initial & Renewal) Pro-Cert with PW2 filings.
• Managing safe storage of checks and petty cash.
• Distributing daily workload to Application Processing team.
• Verifying and reviewing lockbox reconciliations for the team.
• Running ACRAF and completing the Daily Cash Receipts Lockbox Summary.
• Performing bank deposits as needed.
• Reviewing and approving timesheets for the Application Processing team.
• Assisting customers with inquiries in person, by email and phone.
• Managing staff in resolving operational issues.
• Participating as a panelist for Bronx Q&A sessions as needed.
• Processing Chase deposits daily.
• Conducting in-person and virtual training sessions for eSubmit and DOB NOW filing processes.
• Running QA reports for eSubmit dashboards to ensure 48-hour service level compliance.
• Developing and updating training manuals and materials.
• Participating in bi-weekly homeowner meetings in the Bronx Borough Office for guidance and assistance.
• Handling special projects as needed.

Conoscenze

Administrative supervision

Staff coordination

Formazione

Baccalaureate degree + 2 years experience

Associate degree + 3 years experience

High school diploma + 4 years experience

Education/experience equivalent

Descrizione del lavoro

City of New York is seeking a Principal Administrative Associate to supervise an Application Processing Admin team in the Bronx and oversee filings, cashier duties, and training. The role supports remote work up to two days weekly under the Remote Work Pilot Program.

The position requires a degree or equivalent experience with supervisory responsibilities and a track record in administrative operations within a government setting.