ASSISTANT MANAGER

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

City of New York is seeking a Principal Administrative Associate III to serve as an Assistant Manager within the Office of Central Processing. The role oversees Operations Supervisors and ensures timely delivery of large-scale programs, including utility and rent arrears initiatives, while enforcing agency policies and state regulations.

Hours are 9:00am-5:00pm, Monday to Friday, with responsibilities that ensure accurate determinations and efficient workflow across Centers.

Qualifications

• Bachelor's degree and two years of satisfactory clerical/administrative experience, with supervisory exposure.
• Associate degree or 60 semester credits and three years of clerical/administrative experience, including one year supervisory.
• High school diploma with four years of clerical/administrative experience, including one year supervisory experience.
• Education/experience equivalent to 1-3 with one year supervisory experience; college credits may substitute for experience.

Responsibilities

• Supervise Operations Supervisors on large-scale projects (Utility, Rent Arrears, OCSE).
• Organize work and assign staff to meet deadlines; train staff as needed.
• Assess staffing needs and assist in hiring temporary staff; guide staff per project plan.

Skills

Administrative experience

Supervisory experience

Time management

Communication skills

Education

Bachelor's degree

Associate degree

High school diploma

Equivalency options

Job description

• Job Category: Administration & Human Resources
• Salary Band: $70,000 to $80,000
• Compensation: USD 68,209 - USD 78,440

Job Description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants

Under general direction of the Operations Manager with latitude for the exercise of independent judgment, manages a unit designed to accommodate several large-scale projects affecting the workflow and case management, and case determinations of Centers within the agency. The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants.

OCP is recruiting for one (1) Principal Administrative Associate III to function as an Assistant Manager who will:

• Supervise Operations Supervisors who are responsible for implementing large scale projects relating to various programs such as the Utility program, Rent Arrears Program and OCSE.
• Organize work and assigns staff to meet tight deadline schedules. Train and reassign staff to meet tight deadlines.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assists in the hiring of temporary and new office staff. Directs Operations Supervisory staff in the duties required by the project plan. Recommend programmatic changes and prepare corrective action plans when necessary.
• Provide proper interpretation and application of both agency and departmental policies and procedures, ensuring that determinations are consistent with procedures and complies with State and City regulations.
• Supervise basic office management functions such as timekeeping, serving as security liaison and management liaison to ensure that site can function efficiently.
• Ensure that projects are completed correctly and that benefits due to clients are issued correctly. Ensure that agency recoupment of overpayments are done accurately and in a timely manner.
• Act as liaison between the Office of Central Processing and Job Centers, Food Stamp Centers and other city and state agencies.

Hours/Schedule: 9:00am-5:00pm/Monday - Friday

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.