ASSISTANT MANAGER

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The NYC Department of Social Services is seeking a Principal Administrative Associate III to join the Office of Central Processing. Under general direction, you will supervise Operations Supervisors and manage large-scale projects across major programs such as Utilities, Rent Arrears, and OCSE, ensuring timely execution and staff coordination.

You will organize staff, interpret agency policies, oversee timekeeping and security, and coordinate with Job Centers and other agencies to ensure

Qualifications

• Bachelor’s degree with two years of progressively responsible clerical/administrative experience, one year supervisory.
• Associate degree with three years of experience including one year supervisory.
• High school diploma with four years of experience including one year supervisory.
• Education/experience equivalent with a one-year supervisory requirement; college credits may substitute for experience.

Responsibilities

• Supervise Operations Supervisors responsible for large scale projects in programs such as Utility, Rent Arrears, and OCSE.
• Organize work and assign staff to meet tight deadlines; train and reassign as needed.
• Assess staffing requirements and assist in hiring temporary/new staff; direct supervisory duties per project plan.
• Interpret and apply agency and department policies to ensure determinations comply with regulations.
• Oversee basic office management functions including timekeeping, security liaison, and site liaison.
• Ensure accurate processing of benefits and recoupment of overpayments.
• Act as liaison between OCP and Job Centers, Food Stamp Centers and other agencies.

Skills

Supervisory skills

Project coordination

Policy interpretation

Time management

Education

Baccalaureate degree plus two years progressive clerical/administrative experience with supervisory

Associate degree plus three years progressive clerical/administrative experience including one year supervisory

High school diploma plus four years experience including one year supervisory

Education/experience equivalent with supervisory requirement

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homelesses Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants.

Under general direction of the Operations Manager with latitude for the exercise of independent judgment, manages a unit designed to accommodate several large-scale projects affecting the workflow and case management, and case determinations of Centers within the agency. The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants.

OCP is recruiting for one (1) Principal Administrative Associate III to function as an Assistant Manager who will:

• Supervise Operations Supervisors who are responsible for implementing large scale projects relating to various programs such as the Utility program, Rent Arrears Program and OCSE.
• Organize work and assigns staff to meet tight deadline schedules. Train and reassign staff to meet tight deadlines.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assists in the hiring of temporary and new office staff. Directs Operations Supervisory staff in the duties required by the project plan. Recommend programmatic changes and prepare corrective action plans when necessary.
• Provide proper interpretation and application of both agency and departmental policies and procedures, ensuring that determinations are consistent with procedures and complies with State and City regulations.
• Supervise basic office management functions such as timekeeping, serving as security liaison and management liaison to ensure that site can function efficiently.
• Ensure that projects are completed correctly and that benefits due to clients are issued correctly. Ensure that agency recoupment of overpayments are done accurately and in a timely manner.
• Act as liaison between the Office of Central Processing and Job Centers, Food Stamp Centers and other city and state agencies.

Hours/Schedule: 9:00am-5:00pm/Monday - Friday

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.