Remote Customer Service Specialist (Clerical)

City of New York; New York (NY); Hybride; USD 40 000 - 52 000; Plein temps

Résumé du poste

City of New York’s Department of Finance seeks a dedicated Clerical Associate for the Queens Business Center. The role involves greeting customers, resolving inquiries, processing parking and real estate documents, and handling payments and hearings preparations.

You will support supervision of staff and contribute to monthly performance reports while potentially working up to two remote days per week under the Remote Work Pilot Program.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsabilités

• Greeting customers entering the Business Center and identifying their needs.
• Reviewing and resolving moderate to difficult customer requests.
• Issue parking and real estate agreements, process parking adjustments and issue parking/camera violation ticket images and set-up the customers for hearings.
• Process booted and towed releases.
• Reconcile bank deposits for cash and credit card payments.
• Handle and research property related issues and payments for taxpayers, process adjustments for parking tickets.
• Collect and analyze performance metrics for all five Business Centers and prepare weekly and monthly reports for submission to management.
• Provide customer service assistance in all Finance Borough Offices, working overtime as necessary.
• Assist with supervising staff responsible for performing clerical activities.
• Assist Business Center managers when necessary.
• Special Projects as needed. Assist Business Center managers as needed.

Connaissances

Typing 100 WPM

Customer service

Clerical duties

Formation

High school diploma or equivalent

Description du poste

City of New York’s Department of Finance seeks a dedicated Clerical Associate for the Queens Business Center. The role involves greeting customers, resolving inquiries, processing parking and real estate documents, and handling payments and hearings preparations.

You will support supervision of staff and contribute to monthly performance reports while potentially working up to two remote days per week under the Remote Work Pilot Program.