Application Processing Supervisor

City of New York; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

City of New York is seeking a Principal Administrative Associate to supervise an Application Processing Admin team in the Bronx and oversee filings, cashier duties, and training. The role supports remote work up to two days weekly under the Remote Work Pilot Program.

The position requires a degree or equivalent experience with supervisory responsibilities and a track record in administrative operations within a government setting.

Qualifications

• Two years of satisfactory full-time progressively responsible clerical/administrative experience in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• Three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of supervisory experience as described in item 1.
• Four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of supervisory experience as described in item 1.
• Education above high school level may be substituted for general clerical/administrative experience at a rate of 30 semester credits for 6 months of experience up to 3 years.

Responsibilities

• Supervising the Application Processing Admin team.
• Processing Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit and dropped off in the Borough Office.
• Reviewing and accepting required items in eSubmit.
• Handling all Borough Office cashier transactions.
• Processing DOB NOW PACO/Permits (Initial & Renewal) Pro-Cert with PW2 filings.
• Managing safe storage of checks and petty cash.
• Distributing daily workload to Application Processing team.
• Verifying and reviewing lockbox reconciliations for the team.
• Running ACRAF and completing the Daily Cash Receipts Lockbox Summary.
• Performing bank deposits as needed.
• Reviewing and approving timesheets for the Application Processing team.
• Assisting customers with inquiries in person, by email and phone.
• Managing staff in resolving operational issues.
• Participating as a panelist for Bronx Q&A sessions as needed.
• Processing Chase deposits daily.
• Conducting in-person and virtual training sessions for eSubmit and DOB NOW filing processes.
• Running QA reports for eSubmit dashboards to ensure 48-hour service level compliance.
• Developing and updating training manuals and materials.
• Participating in bi-weekly homeowner meetings in the Bronx Borough Office for guidance and assistance.
• Handling special projects as needed.

Skills

Administrative supervision

Staff coordination

Education

Baccalaureate degree + 2 years experience

Associate degree + 3 years experience

High school diploma + 4 years experience

Education/experience equivalent

Job description

• Job Category: Administration & Human Resources
• Salary Band: $70,000 to $80,000
• Compensation: USD 61,656 - USD 70,904

Job Description

Under general supervision of the Bronx Director of Operations and Service Manager, with considerable latitude for independent action or decision, the candidate will be responsible for:

• Supervising the Application Processing Admin team
• Processing Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit as well as dropped off in the Borough Office
• Reviewing and accepting required items in eSubmit
• Handling all Borough Office cashier transactions
• Processing DOB NOW PACO/Permits (Initial & Renewal) Pro-Cert w/PW2 filings
• Managing the safe and ensure all checks are properly stored, locked, and petty cash verified daily
• Distributing daily workload to Application Processing team
• Verifying and reviewing lockbox reconciliations for the Application Processing team
• Running ACRAF and complete the Daily Cash Receipts Lockbox Summary
• Performing bank deposits, as needed
• Reviewing and approving timesheets for the Application Processing team
• Assisting customers with their inquiries as necessary in person, via email and telephone
• Managing and supporting staff in resolving operational issues.
• Participating as a panelist for Bronx Question-and-Answer (Q&A) sessions, as needed
• Processing Chase deposits daily
• Conducting in-person and virtual training sessions for eSubmit and DOB NOW filing processes.
• Running quality assurance reports for eSubmit dashboards to ensure compliance with 48-hour service-level requirements.
• Developing, maintaining, and updating training manuals and instructional materials.
• Participate in managing and monitoring bi-weekly homeowner meetings in the Bronx Borough Office, ensuring homeowners are directed to the appropriate resources and personnel for assistance.
• Special projects as needed

CIVIL SERVICE STATUS:
Only those who are permanent in the Principal Administrative Associate civil service title, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

REMOTE WORK
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.