Remote Appliance Field Technician – Home-Based Support

Remote Jobs; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Remote work (work at home)

Health benefits

401(k) matching

Job summary

Transcom is expanding its remote technical support team and seeks a highly motivated agent to triage and resolve appliance-related issues from home. You’ll work with field service, call center, customers and dealers to ensure accurate remote support for in-home service.

The role emphasizes strong communication, multitasking and the ability to stay composed in high-volume environments, with full-time hours and virtual collaboration from a home office.

Qualifications

• Excellent written and verbal English communication.
• Willingness to work in a virtual, remote environment.
• Experience in technical support or troubleshooting preferred.

Responsibilities

• Provide triage and technical support to the client’s appliance brand.
• Coordinate with field service, call center, customers and dealers.
• Research solutions across multiple applications and guide customers remotely.

Skills

Communication skills

English proficiency

Multitasking

Customer service

Technical support

Education

High School Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Transcom is expanding its remote technical support team and seeks a highly motivated agent to triage and resolve appliance-related issues from home. You’ll work with field service, call center, customers and dealers to ensure accurate remote support for in-home service.

The role emphasizes strong communication, multitasking and the ability to stay composed in high-volume environments, with full-time hours and virtual collaboration from a home office.