Remote Apple Support Specialist - MacOS/iOS Expert

Ntiva, Inc.; Oregon; Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company-matched 4%

Life and AD&D coverage

HSA Options

PTO & Holidays

Education Reimbursement

Employee Referral Bonus

Career advancement

Job summary

Ntiva, Inc. in the United States is seeking an Apple Support Specialist to resolve technical incidents within the Service Desk. This remote role offers flexibility while travel to centers is occasional.

You'll work with Apple MacOS/iOS, Addigy, and Office 365, handle escalations, document steps, and maintain customer satisfaction. The position emphasizes strong communication, problem solving, and collaboration in a fast-paced MSP environment.

Qualifications

• 2+ years of Apple support experience.
• 1+ years of Help Desk experience.
• Strong problem-solving capabilities.
• Strong organizational and time-management skills, managing multiple cases from multiple clients.
• Strong attention to detail and accuracy.
• Strong communication skills.
• Ability to understand the business impact of technical problems.

Responsibilities

• Work to complete reactive and/or proactive support cases, providing exceptional support and consultation to clients via phone, email, and chat support tickets.
• Contact clients and vendors on behalf of Ntiva or our clients.
• Articulate and share technical findings with management and clients in clear, concise terms.
• Respond to escalations from clients and technicians.
• Work with team to ensure appropriate escalation and efficient resolution of issues.
• Provide streamlined communication to management regarding escalated issues.
• Document all troubleshooting steps and relevant interaction clearly.
• Maintain proficiency in key technology areas through ongoing learning.

Skills

Apple support experience

Help Desk experience

Problem solving

Time management

Attention to detail

Communication skills

English proficiency

Education

Bachelor's Degree in IT/MIS

Tools

Addigy

Office 365

Job description

Ntiva, Inc. in the United States is seeking an Apple Support Specialist to resolve technical incidents within the Service Desk. This remote role offers flexibility while travel to centers is occasional.

You'll work with Apple MacOS/iOS, Addigy, and Office 365, handle escalations, document steps, and maintain customer satisfaction. The position emphasizes strong communication, problem solving, and collaboration in a fast-paced MSP environment.