Remote Apple Support Pro — Help Desk Expert

Ntiva, Inc.; Virginia Beach (VA); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match

Life Insurance

Short-Term & Long-Term Disability

HSA Options

Education Reimbursement

PTO + Holidays

Employee Referral Program

Promotions and advancement

Work with industry-leading talent

Job summary

Ntiva, Inc. is seeking an Apple Support Specialist for a remote role with occasional travel. You will resolve incidents, provide top-tier support to clients via phone, email and chat, and document findings for management and knowledge bases.

At Ntiva, we value growth, collaboration, and proactive problem-solving. The role requires 2+ years Apple support and 1+ year Help Desk experience, plus ACSP certification.

Qualifications

• 2+ years of Apple support experience.
• 1+ years of Help Desk experience.
• ACSP certification or equivalent.
• Strong problem-solving capabilities.
• Excellent communication and time-management skills.
• Ability to manage Microsoft and Apple ecosystems integration.

Responsibilities

• Resolve technical support incidents within the Service Desk.
• Provide support to clients via phone, email, and chat.
• Document troubleshooting steps and interactions clearly.
• Escalate issues when needed and coordinate with team.
• Maintain up-to-date knowledge of key technology areas.
• Contribute to internal documentation and knowledge base.

Skills

Apple support

Help desk

ACSP

Problem solving

Time management

Communication

English communication

Education

Bachelor’s Degree in IT/MIS

Tools

Addigy

Microsoft 365

Job description

Ntiva, Inc. is seeking an Apple Support Specialist for a remote role with occasional travel. You will resolve incidents, provide top-tier support to clients via phone, email and chat, and document findings for management and knowledge bases.

At Ntiva, we value growth, collaboration, and proactive problem-solving. The role requires 2+ years Apple support and 1+ year Help Desk experience, plus ACSP certification.