Apple Support Pro - Remote IT Help Desk

Ntiva, Inc.; McLean (VA); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k + company-matched contributions

Life insurance

Job summary

Ntiva, Inc. is seeking an Apple Support Specialist to resolve technical incidents within the Service Desk.

You will provide responsive support to clients by phone, email, and chat, document steps clearly, and escalate where needed while maintaining a high level of service. This remote role requires 2+ years of Apple support, ACSP certification, strong problem-solving and communication skills, and the ability to collaborate with teammates across Ntiva’s Centers of Excellence.

Qualifications

• 2+ years of Apple support experience.
• 1+ years of Help Desk experience.
• Apple Certified Support Professional (ACSP).
• Strong communication skills.
• Understand business impact of technical problems and solutions.

Responsibilities

• Provide reactive and proactive support to clients via phone, email, and chat tickets.
• Contact clients and vendors on behalf of Ntiva or our clients.
• Document troubleshooting steps and relevant interactions clearly for knowledge sharing.
• Escalate issues appropriately and ensure efficient resolution.

Skills

Apple support

Help Desk

ACSP

Communication skills

Problem-solving

Education

Bachelor’s degree in IT/MIS

Tools

Addigy

Microsoft 365

MacOS

iOS

Job description

Ntiva, Inc. is seeking an Apple Support Specialist to resolve technical incidents within the Service Desk.

You will provide responsive support to clients by phone, email, and chat, document steps clearly, and escalate where needed while maintaining a high level of service. This remote role requires 2+ years of Apple support, ACSP certification, strong problem-solving and communication skills, and the ability to collaborate with teammates across Ntiva’s Centers of Excellence.