Remote Apple Support Specialist | Grow & Impact

Ntiva Branding; McLean (VA); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k + company match

AD&D coverage

HSA Options

Employee Assistance Program

Education Reimbursement

Referral program

Job summary

Ntiva is seeking an Apple Support Specialist to resolve technical incidents within the Service Desk. The role involves supporting clients via phone, email, and chat, documenting steps, and escalating issues as needed.

Required are 2+ years in Apple support and 1+ year in Help Desk, with ACSP certification preferred. The position is remote, with occasional travel, and offers strong benefits and growth opportunities.

Qualifications

• 2+ years of Apple support experience.
• 1+ years of Help Desk experience.
• ACSP certification is preferred.
• Experience working for a Managed Services Provider.
• Familiarity with network devices such as firewalls and switches.

Responsibilities

• Resolve technical support incidents within the Service Desk.
• Communicate findings clearly to clients and management.
• Escalate issues when needed and coordinate resolutions.
• Document troubleshooting steps and interactions in the knowledge base.

Skills

Apple support

Help Desk

Problem solving

Time management

Communication

Education

Bachelor’s Degree in IT/MIS

Tools

MacOS

iOS

Addigy

Microsoft Office 365

Job description

Ntiva is seeking an Apple Support Specialist to resolve technical incidents within the Service Desk. The role involves supporting clients via phone, email, and chat, documenting steps, and escalating issues as needed.

Required are 2+ years in Apple support and 1+ year in Help Desk, with ACSP certification preferred. The position is remote, with occasional travel, and offers strong benefits and growth opportunities.