Remote Apple Support Specialist — MacOS/iOS Expert

Ntiva, Inc.; Virginia; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA options

Paid time off + holidays

401(k) eligibility

Job summary

Ntiva, Inc. is seeking an Apple Support Specialist to resolve technical incidents within our Service Desk. This remote role requires clear communication in English and expertise across MacOS, iOS, and Microsoft 365 environments. Occasional travel may be required to support clients.

You will document steps, follow IT policies, and provide proactive guidance to ensure a seamless user experience across integrated Apple and Microsoft ecosystems.

Qualifications

• 2+ years of Apple support experience.
• ~1+ years of Help Desk experience.
• Apple Certified Support Professional (ACSP) certification is preferred.
• Ability to integrate Microsoft and Apple ecosystems for seamless user experience.

Responsibilities

• Resolve technical support incidents within the Service Desk.
• Document troubleshooting steps and interactions for a consistent customer experience.
• Travel occasionally as needed for client engagements.

Skills

Apple support

Help Desk

ACSP

Education

Bachelor’s Degree in IT/MIS

Tools

Office 365

Job description

Ntiva, Inc. is seeking an Apple Support Specialist to resolve technical incidents within our Service Desk. This remote role requires clear communication in English and expertise across MacOS, iOS, and Microsoft 365 environments. Occasional travel may be required to support clients.

You will document steps, follow IT policies, and provide proactive guidance to ensure a seamless user experience across integrated Apple and Microsoft ecosystems.