Spécialiste Support Logiciel , Specialist Software Support

Ntiva, Inc.; Yorktown (VA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits (medical, dental, vis

Disability coverage (STD/LTD)

Health Savings Account / PPO

Employee Assistance Program

Paid time off & holidays

Education reimbursement

Referral bonus

401(k) eligibility

Job summary

Ntiva, Inc. is seeking an Apple Support Specialist for a remote, nationwide role. You will resolve support incidents via phone, email, and chat, document steps, and ensure policy compliance.

Occasional travel may be required to assist clients or on-site visits, with flexible hours according to business needs. The ideal candidate has 2+ years of Apple support and ACSP certification, plus experience with Microsoft 365 and Apple ecosystems integration.

Qualifications

• 2+ years of Apple support experience.
• ~1+ years of Help Desk experience.
• Apple Certified Support Professional (ACSP).
• Experience integrating Microsoft and Apple ecosystems.

Responsibilities

• Resolve technical support incidents via phone, email, and chat.
• Document troubleshooting steps and interactions clearly.
• Ensure compliance with company policies and regulatory standards.
• Work flexible hours and be willing to travel infrequently.

Skills

Apple support

Help desk

ACSP

English comms

Education

Bachelor’s Degree in IT/MIS

Tools

Microsoft 365

Job description

At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. As an Apple Support Specialist, you will be responsible for resolving technical support incidents within the Service Desk department.

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Work to complete reactive and/or proactive support cases, providing exceptional support and consultation to clients via phone, email, and chat support tickets.

Facilitate a consistent customer experience by clearly documenting all troubleshooting steps and relevant interaction.

Ensure compliance with company best practices and procedures as well as legal and regulatory standards.

Work flexible hours as business needs dictate.

• Workstation hardware support
• MacOS and iOS operating systems
• Microsoft Office 365 applications and online services
• Other third-party applications and peripheral

• 2+ years of Apple support experience
• ~1+ years of Help Desk experience
• ~ This role involves extended periods of sitting or standing and regular use of computers and office equipment
• ~ Apple Certified Support Professional (ACSP)
• ~ Capability to manage and troubleshoot issues arising from the integration of Microsoft and Apple ecosystems, ensuring seamless operation and user experience.

Required language skills

Ability to communicate professionally, in English, both written and orally

Bonus points for

• Bachelor’s Degree in IT/MIS
• Experience working for a Managed Services Provider
• Familiarity with network devices such as firewalls and switches.
• A+, Network +, Security +

Job Performance Metrics

• Medical, Dental and Vision coverage for employee and family
• ~Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• ~ Health Savings Account (HSA) Options / PPO Options
• ~ Employee Assistance Program
• ~ Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• ~ Education Reimbursement Program
• ~ Generous Employee Referral Program - cash bonus for successful referrals!
• ~ The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Due to federal government contract obligations, this position requires U.Workspace Requirements and Remote Work Policy

This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Applications will be accepted until 11/3/26.