Remote Apple Support Specialist - MSP Help Desk

Ntiva, Inc.; Virginia Beach (VA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid Time Off + holidays

Education Reimbursement

401(k) eligibility

Job summary

Ntiva, Inc. is seeking an Apple Support Specialist to resolve Apple device issues via phone, email, and chat. You’ll document steps, provide proactive guidance, and ensure a consistent customer experience within Ntiva’s Service Desk.

This remote role may require occasional travel and adherence to security policies. You will work with MacOS, iOS, and Microsoft 365 environments, leveraging ACSP and MSP experience to support clients effectively.

Qualifications

• 2+ years of Apple support experience.
• 1+ years of Help Desk experience.
• ACSP certification or equivalent preferred.

Responsibilities

• Resolve technical support incidents for Apple devices via phone, email, and chat.
• Document troubleshooting steps and maintain service desk records.
• Travel infrequently as needed and comply with security policies.

Skills

Apple support

Help desk

English communication

Education

ACSP certification

Bachelor’s Degree in IT/MIS

CompTIA A+ / Network+

Tools

ACSP

Microsoft Office 365

MacOS

iOS

Job description

Ntiva, Inc. is seeking an Apple Support Specialist to resolve Apple device issues via phone, email, and chat. You’ll document steps, provide proactive guidance, and ensure a consistent customer experience within Ntiva’s Service Desk.

This remote role may require occasional travel and adherence to security policies. You will work with MacOS, iOS, and Microsoft 365 environments, leveraging ACSP and MSP experience to support clients effectively.