Healthcare Software Support Specialist I

GE Healthcare; Waukesha (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Great work environment

Job summary

A leading healthcare technology provider is seeking a Support Specialist to assist clients with API Healthcare software solutions. Responsibilities include providing remote support, troubleshooting application issues, and educating clients for self-sufficiency. Candidates should have an associate degree or equivalent experience. Strong communication skills and a background in technical support are required for this dynamic role, where you can thrive in a fast-paced environment.

Qualifications

• Preferred associate degree or higher in a relevant field.
• Two years of related experience or equivalent education.
• Successful completion of training on supported platforms.

Responsibilities

• Assist clients via phone, e-mail, and client portal.
• Provide remote dial-in support and troubleshoot issues.
• Document correspondence and activities in tracking software.

Skills

Troubleshooting

Technical Support

Communication Skills

SQL Knowledge

Technical Training

Education

Associate degree or higher in a technical or business related field

Tools

MS Office

SQL

Job description

A leading healthcare technology provider is seeking a Support Specialist to assist clients with API Healthcare software solutions. Responsibilities include providing remote support, troubleshooting application issues, and educating clients for self-sufficiency. Candidates should have an associate degree or equivalent experience. Strong communication skills and a background in technical support are required for this dynamic role, where you can thrive in a fast-paced environment.