Remote AWS Connect Architect for Cloud Contact Center

AHU Technologies Inc; Washington (District of Columbia); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work options

Job summary

AHU Technologies Inc. in Washington, DC is seeking an AWS Connect Specialist to design, implement, and maintain a cloud-based contact center.

You will configure contact flows, optimize performance, and ensure security and compliance across the contact center environment. The ideal candidate has at least 3 years of hands-on AWS Connect experience and is comfortable working with stakeholders to meet business objectives.

Qualifications

• Minimum 3 years of hands-on AWS Connect experience.

Responsibilities

• Design and implement AWS Connect contact flows.
• Maintain and optimize the cloud-based contact center.
• Ensure security and compliance within the contact center environment.

Tools

AWS Connect

Job description

AHU Technologies Inc is looking for an AWS Connect Specialist based in Washington, DC. The successful candidate will be responsible for designing, implementing, and maintaining an AWS Connect cloud-based contact center, ensuring performance aligns with business objectives.

Key responsibilities include configuring contact flows, managing outbound campaigns, and ensuring compliance with security regulations. A minimum of 3 years' experience with AWS Connect is essential. Flexible work from home options are available.