AWS Connect Specialist - Hybrid DC CX & Automation
GoIntellects Inc.
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Descrizione del lavoro
GoIntellects Inc. is seeking an AWS Connect Specialist to design and optimize contact flows for DC Government. You will build chatbots, configure security profiles, and deliver KPI dashboards using Connect and QuickSight.
The role requires 3+ years of hands-on Amazon Connect experience, Lambda integrations, and a strong grasp of VoIP and CX strategies. Hybrid work in Washington, DC is offered with collaboration across IT and security teams.
Competenze
- Hands-on Amazon Connect CCaaS experience.
- Experience integrating AWS services (Lambda, DynamoDB, S3) for contact center capabilities.
- AWS certifications (preferred).
- Minimum 3 years hands-on with Amazon Connect and AWS services.
Mansioni
- Design, document, and implement AWS Connect contact flows for dynamic routing.
- Develop chatbots and conversational AI within Connect flows.
- Configure and maintain Connect instances, profiles, and security settings.
- Create dashboards and reports in Connect and QuickSight for KPI monitoring.
- Manage outbound voice campaigns and surveys via Connect.
- Integrate Connect with CRMs using Lambda and other AWS services.
- Ensure security controls and change management for production.
- Troubleshoot AWS Connect issues and provide timely updates.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
GoIntellects Inc. is seeking an AWS Connect Specialist to design and optimize contact flows for DC Government. You will build chatbots, configure security profiles, and deliver KPI dashboards using Connect and QuickSight.
The role requires 3+ years of hands-on Amazon Connect experience, Lambda integrations, and a strong grasp of VoIP and CX strategies. Hybrid work in Washington, DC is offered with collaboration across IT and security teams.
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