Remote Amazon Connect Engineer — Cloud & Automation Expert

Volto Consulting; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Volto Consulting seeks an Amazon Connect Developer for remote contract work. You will design, implement, and support Amazon Connect-based solutions, leveraging AWS services and integrating with CRM and data systems to deliver seamless contact center experiences.

Ideal candidates have 10+ years in systems/cloud engineering and 3+ years specifically with Amazon Connect, with strong production support, documentation skills, and stakeholder communication.

Qualifications

• 10+ years of experience in systems, cloud, contact center engineering, or application integration roles.
• 3+ years designing, building, and supporting Amazon Connect solutions.
• Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
• Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
• Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
• Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
• Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
• Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
• Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
• Bachelor's degree or equivalent professional experience.

Skills

Systems engineering

Cloud engineering

Contact center engineering

Application integration

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Amazon Connect components

AWS Lambda

Amazon Lex

Amazon DynamoDB

Amazon CloudWatch

Amazon S3

Serverless integration

Job description

Volto Consulting seeks an Amazon Connect Developer for remote contract work. You will design, implement, and support Amazon Connect-based solutions, leveraging AWS services and integrating with CRM and data systems to deliver seamless contact center experiences.

Ideal candidates have 10+ years in systems/cloud engineering and 3+ years specifically with Amazon Connect, with strong production support, documentation skills, and stakeholder communication.