Remote AI Systems & Workflow Design Lead

CSAA; Louisiana (MO); Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks an AI Workflow & Systems Designer to lead discovery, design end-to-end systems of work, and bridge business needs with AI-enabled delivery. You will partner with business leaders and technology teams to reinvent workflows across channels and data sources.

This senior role focuses on human-AI collaboration, governance, and reusable design patterns, shaping enterprise systems design practices and ensuring designs are implementable and

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 10+ years of dynamic experience in systems design, service design, workflow transformation, or related fields.
• Strong AI fluency including generative AI, agents, automation, and AI-enabled workflow patterns.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business units.
• Design human-in-the-loop workflows balancing judgment, oversight and trust.
• Create implementation-ready design artifacts and reusable patterns.

Skills

AI fluency

Systems thinking

Workshop facilitation

Design storytelling

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks an AI Workflow & Systems Designer to lead discovery, design end-to-end systems of work, and bridge business needs with AI-enabled delivery. You will partner with business leaders and technology teams to reinvent workflows across channels and data sources.

This senior role focuses on human-AI collaboration, governance, and reusable design patterns, shaping enterprise systems design practices and ensuring designs are implementable and