Remote AI Workflow Architect

CSAA; Virginia (MN); Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking a seasoned AI Workflow & Systems Designer to lead enterprise workflow reinvention, co-create AI-ready systems of work, and guide discovery across business and technology teams. You will translate complex needs into practical designs, define human-AI collaboration, and drive reusable design patterns across the organization.

The role demands deep systems thinking, service and workflow design expertise, and strong facilitation skills to move teams from ambiguity to

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, or related fields.
• Deep expertise translating sophisticated business problems into coherent future-state systems.
• Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across multiple teams and platforms.
• Partner with business leaders to understand goals, pain points, and opportunities for workflow redesign.
• Design end-to-end systems of work linking front-stage experiences with back-stage processes, data, and AI capabilities.
• Translate business requirements into implementation-ready designs and artifacts.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Ensure designs reflect enterprise standards and are realistically implementable.

Skills

Systems thinking

Service design

Workflow design

Design strategy

AI fluency

Human-AI interaction

Facilitation

Visual communication

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking a seasoned AI Workflow & Systems Designer to lead enterprise workflow reinvention, co-create AI-ready systems of work, and guide discovery across business and technology teams. You will translate complex needs into practical designs, define human-AI collaboration, and drive reusable design patterns across the organization.

The role demands deep systems thinking, service and workflow design expertise, and strong facilitation skills to move teams from ambiguity to