AI Support Quality Reviewer

prolificacademicltd; EE. UU.; A distancia; USD 34.000 - 49.000; Jornada completa

Descripción de la vacante

prolificacademicltd in the United States seeks an AI support quality reviewer to help train and assess automated customer interactions. You'll review AI-generated responses, create realistic support scenarios, and judge empathy, clarity, and accuracy in replies.

Work is remote and flexible, with tasks that may take up to an hour per assignment after a brief skills assessment. Experience in high‑volume customer support and strong written English are essential, along with the ability to explain

Formación

• Experience in high-volume customer support, technical support, or client success.
• Strong written English and the ability to adapt tone and explanations to different customers.
• Ability to calm difficult interactions and explain troubleshooting step by step.
• Fast, accurate typing and ability to consult multiple information sources efficiently.
• Careful attention to factual accuracy, logic, tone and small errors.
• A PayPal account for receiving task payments.

Responsabilidades

• Assess AI-generated support replies for accuracy, clarity, usefulness, and voice.
• Create sample tickets and conversation flows for difficult cases.
• Check generated help articles and response templates for correctness and usability.
• Label tone and sentiment, noting empathy, professionalism, or unnatural phrasing.
• Compare outputs with customer support standards and identify errors in reasoning or facts.

Conocimientos

Customer support

Written English

Calming interactions

Fast typing

Info sourcing

Herramientas

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Descripción del empleo

prolificacademicltd in the United States seeks an AI support quality reviewer to help train and assess automated customer interactions. You'll review AI-generated responses, create realistic support scenarios, and judge empathy, clarity, and accuracy in replies.

Work is remote and flexible, with tasks that may take up to an hour per assignment after a brief skills assessment. Experience in high‑volume customer support and strong written English are essential, along with the ability to explain